LCI’s founder, the nationally respected speaker Joan S. Smith, inspires listeners to go beyond “conventional wisdom” and challenge the way they “see” and “hear” the world. By sharing her personal experiences as an entrepreneur, educator, businesswoman, seminar leader and consultant, people are left with a fresh perspective of what is possible in their work– a quantum leap in results and an experience of satisfaction, accomplishment and self-expression.

• Establishing Trust in a World of Uncertainty –

  Having relationships at work where you feel confident and act with certainty is a function of a specific type of conversation. In this presentation, we will examine the foundation of these conversations.

• Transforming Complaints into Possibilities –

  Dealing with frustrations in the workplace is normal. In this presentation, you will be taught some specific tools that allow you to deal with these frustrations more powerfully through communication.

• Sales Effectiveness –

  By focusing on how we listen to prospects and ourselves, truly remarkable insights are gained into sales effectiveness.

• The Leadership Challenge –

  What are you listening for? This presentation examines ways of thinking that allow you to develop and train leaders in your organization.